Returns & Exchanges Policy

We want you to be satisfied with your Chasing Fin purchase. If you need to make an exchange or return, please follow the guidelines below.

EXCHANGES

Chasing Fin offers bracelet size exchanges within 7 days of delivery.

Bracelets must be unworn, in original condition, and include all original packaging and tags.

Exchange packages must be postmarked within 7 days of delivery.

Only one size exchange per bracelet is permitted.

How to Make an Exchange

No prior authorization is required.

Simply send the bracelet to the Chasing Fin return and exchange address below.

Please include:

• Your order number or proof of purchase

• Your name and contact information

• The replacement bracelet size requested

Please check the Size Chart on ChasingFin.com before selecting your replacement size.

Customers are responsible for shipping the original bracelet back to Chasing Fin.

Once we receive and inspect your bracelet, we will send you a payment link for the $10 replacement shipping charge.

Once payment is received, we will ship your replacement bracelet.

RETURNS

Items purchased directly from ChasingFin.com may be returned within 7 days of delivery for a refund of the product purchase price.

Return Requirements

To qualify for a return:

• Items must be new, unworn, unused, and in original condition.

• Original packaging and all tags must be included.

• Proof of purchase or order number must be included.

• Returns must be postmarked within 7 days of delivery.

You may try items on for fit, but they must remain clean and free of deodorant, makeup, fragrance, stains, or other signs of wear.

Items that do not meet these requirements may be refused.

How to Make a Return

No prior authorization is required.

Simply package your qualifying item and send it to the Chasing Fin return and exchange address below.

Please include:

• Your order number or proof of purchase

• Your name and contact information

• Reason for the return

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a trackable and insured shipping service and keeping your tracking information until your return has been processed.

Chasing Fin is not responsible for customer returns lost or damaged in transit.

Original shipping charges are non-refundable.

Refunds

Once your return is received and inspected, approved refunds will be issued to the original payment method.

Please allow 5-10 business days for processing. Your bank or payment provider may require additional time for the refund to appear.

Orders over $75 may be subject to a 15% restocking fee.

RETURN & EXCHANGE ADDRESS

Chasing Fin - Returns & Exchanges

10151 University Blvd, #242

Orlando, FL 32807

United States

We recommend using a trackable and insured shipping service and keeping your tracking information until your return or exchange has been completed.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery at info@chasingfin.com.

Please provide:

• Order number

• Photos of the item

• Brief description of the issue

• Contact phone number

If the issue resulted from an error by Chasing Fin, we will provide an appropriate resolution and cover reasonable return shipping costs when a return is required.

LOST OR DELIVERED PACKAGES

All shipments include tracking when available. Customers are responsible for providing a complete and accurate shipping address.

If tracking shows your package as Delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier.

For USPS shipments, call 1-800-275-8777 with your tracking number.

Chasing Fin generally cannot issue refunds or replacements for packages confirmed by the carrier as delivered to the address provided.

PURCHASES FROM RETAILERS

This policy applies only to purchases made directly through ChasingFin.com.

Products purchased from an authorized Chasing Fin dealer, retailer, marketplace, or other third party must be returned to the original place of purchase and are subject to that seller's return policy.

ADDITIONAL TERMS

All returns and exchanges are subject to inspection.

Chasing Fin reserves the right to refuse merchandise that is worn, used, damaged, missing tags or packaging, or otherwise not returned in original condition.

Questions regarding a return or exchange may be sent to info@chasingfin.com.

We aim to respond to customer inquiries within 48 hours. Weekends and holidays are excluded from our response time.