Standard Returns Policy
You may return new, unworn or unused products within thirty (30) days of delivery for a full refund of the cost of the goods. We advise customers to return items in their original packaging to ensure products remain undamaged in transit and where relevant, with their original tags in place. We will only pay the return shipping costs if the return is a result of our error.
We reserve the right to reject the returns of goods which are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you. Our returns policy does not affect your statutory rights.
Please note that these return guidelines only apply to products purchased on the Website. We cannot accept returns of product purchased elsewhere.
1. Please return products with your original order form within thirty (30) days of receipt of your order. You will need to pay for the postage of any items you return. If you are returning faulty, damaged or goods sent incorrectly by us, we will refund your postage costs. We recommend you use a carrier service that requires a signature.
2. When you receive products you have ordered, we recognise that you will want to try them on to ensure the fit and feel of the item is as you envisaged. Many of our products are worn next to the skin, so please bear this in mind when trying them on, for example avoid deodorant and/or makeup marks, etc.
3. Please remember, we can only issue you with a refund if the returned product concerned is in reasonable condition
4. Most of our products have hang-tags attached which explain something specific about the item. Do not remove these hang-tags. If they are found to have been removed, we will be unable to offer a refund.
5. Please ensure you include the completed returns form inside your package.
6. Please make sure that your return package is packed and sealed securely (in the original packaging if possible). Packages must be returned with the freight prepaid. We recommend the use of an insured parcel service, such as UPS or by registered mail.
7. All returns will be refunded to you within 30 days via your original form of payment.
Please Note
• We aim to respond to all e-mail questions within 24 hours.
• In the unfortunate event that a package goes missing in transit, you will need a proof of posting slip as Chasing Fin cannot assume responsibility for items that do not arrive at the Returns Center.
• All items must be returned to us in their original condition with the original packaging.
• Products can only be returned by post to the address below:
Chasing Fin (Attention: Returns)
1400 Park Commerce Court
Saint Cloud, FL 34771
• Your statutory rights are not affected.
• These returns guidelines only apply to products purchased on this website. We cannot accept the return of Chasing Fin Products purchased elsewhere.
• All shipped packages will contain a tracking number. We cannot issue refunds or replacements on missing items that were marked "Delivered" in the tracking status. Please make sure your shipping address is correct before completing the order.
• If your package is marked as "Delivered" and you have not received it, you will need to call USPS at: 1-800-275-8777 to file a claim. Your tracking number will be needed.
Seven Day Cooling Off Period
In addition to our returns policy, under the Distance Selling Regulations you have seven (7) working days (beginning the day after receipt) to cancel your purchase. In this case, we will provide a full refund on the goods only but you must return the cancelled items to us at your cost. We recommend you use a carrier service that requires a signature.
